Frequently Asked Questions

These are our most frequently asked questions; you will probably find the answer to what you are looking for here. However, if you can’t find it, drop us an email at, we are here to help.

Welcome to PrimaBerry! Setting up an account with us is free, fast and convenient. By creating an account, you will be able to add your personal information to your profile – so the next time you order, the form will autofill– resulting in a speedy checkout. Plus, you will also be able to easily see your previous orders and the status of your current orders, as well as update your information in seconds.
Choose your favourite product(s) and click “Add to Basket”. Next, go to your Basket and click “Checkout”. Then, simply fill in your information, select your preferred payment method, confirm the information and place your order. Your order will then be processed, and you will receive a confirmation email with your order details and tracking information.
Thank you for your order. We look forward to hearing your feedback! Each individual product page has a dedicated Review Section, simply select “Review” and fill in the review form.
Yes! At PrimaBerry, we are continually coming up with new additions to our collections. We are currently working on new items inspired in beautiful countries that we will soon launch. Sign up for our Newsletter and be among the first people to know about our incoming arrivals and have access to exclusive discounts.